Refund & Exchange Policy

We are committed to ensuring your satisfaction with every purchase. If you require a return or exchange, please contact us via email at info@customwearworld.com within 30 days of delivery.

After 30 days, all orders are considered accepted, and we are unable to process further returns or exchanges.

Eligible Conditions For Returns

Items may be returned/exchanged if:

  • Item arrives damaged or defective
  • The received product does not match the ordered item
  • Incorrect size, design, material, or product was received
  • Product description is inaccurate

Ineligible Conditions

We cannot accept returns/exchanges if:

  • Item has been laundered, worn, or altered in any manner
  • Tags have been removed or tampered with
  • Original Packaging or Proof of purchase has been misplaced

Return Shipping

Customers are required to cover the return shipping expenses. We suggest utilizing a traceable shipping method and securing insurance for your package. Any returns that go missing during transit are the responsibility of the customer.

Refund Processing

  • Approved returns are subject to a 25% restocking fee, deducted from the refund amount
  • Refunds will be issued to your original payment method within 5–10 business days of return receipt and inspection
  • Your credit card company may take up to one billing cycle to post the refund

Important Notes

  • Please contact us before initiating any returns. Unapproved returns may not be eligible for refunds.
  • Ensure that items are in unused, unwashed, and unworn condition, with original tags attached.
  • Unfortunately, we cannot refund returns that are lost or damaged during transit.
  • The 30-day return window starts from the delivery date. After 30 days, all sales are considered final.

Please don’t hesitate to contact us if you have any questions. Your satisfaction is our top priority.

Exchange Policy

We only offer exchanges for items that are defective or damaged:

  • To request an exchange, email us at info@customwearworld.com or call +1 (323) 486-3214
  • Exchanges are only provided for the same item
  • The customer is responsible for both return and reshipment charges (unless the product is defective)

Order Cancellation Policy

  • Once an order is confirmed, it cannot be canceled
  • We do send an order confirmation email prior to processing—please notify us immediately if you need to cancel before confirmation
  • If you no longer want the item, please complete a return request after receiving your order

📩 Need Assistance?

For returns, exchanges, or any questions, contact us:

📧 Email: info@customwearworld.com

📞 Phone: +1 (323) 486-3214

🕒 Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST